Customer Support

When are we open?

Our website is open 24 hours a day, 7 days a week to help you with all your accommodation needs. If you have questions you can contact us by email at anytime, we will reply to you as soon as we can.

Our Customer Service Centre is open to assist you with telephone bookings & enquiries

Monday to Friday:
8.30am to 7.30pm (AEST)

9.00am to 5.00pm (AEST)

9.30am to 5.00pm (AEST)

Please note our call centre is closed for business on national gazetted public holidays, and may operate reduced hours on state or minor public holidays.

Emergency assistance:
For urgent assistance whilst on holiday outside our operating hours, please call our Emergency Customer Care hotline on 1800 738 838 (+61 7 3535 4421 outside of Australia).

How can you contact us?

  • Telephone: 1300 666 787
    +61 7 35354531 (International)
  • Fax: +61 7 3535 4235
  • Email: By selecting the appropriate option on our Customer Support Form
  • Address: Level 4, West Tower, Brisbane Transit Centre, 171 Roma Street, Brisbane QLD 4000

Need help with a Booking?

If you need help, check out how to book where you may find the answer to your question. If you require further assistance, please provide details on our Customer Support Form and we will promptly respond to your enquiry.

Suggestions and Feedback

Your suggestions and comments are valuable to us as we are always looking for ways to develop and improve our site. Please provide details of any comments, suggestions or technical enquiries you have by selecting the appropriate option on our Customer Support Form.